Refund & Return Policy

We want you to feel good about your purchase. If something isn't right with your order, please contact us and we'll be happy to help.

30-Day Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unused or unworn, with tags (if applicable), and in its original packaging. You'll also need your receipt or proof of purchase.

To request a return, contact us at @natralhologram.com. If your return is accepted, we'll provide instructions on how and where to send your item.

Please do not send a return to an address on the original package or to any other address without contacting us first. Items returned without prior authorization may not be accepted.

Unless the item arrived damaged, defective, incorrect, or otherwise required by applicable law, customers may be responsible for return shipping costs. Any applicable return-shipping costs will be communicated before the return is authorized.

You can contact us with any return questions at @natralhologram.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.

We may ask you to provide photographs or other information about the item and packaging to help us resolve the issue.

Exceptions & Non-Returnable Items

Certain products may not be eligible for return, including perishable goods, custom or personalized products, personal care or hygiene products, hazardous materials, flammable liquids or gases, and other products that cannot reasonably be resold for health, safety, or regulatory reasons.

Please contact us if you have questions about whether a particular item is eligible for return.

Gift cards are non-returnable. Sale or clearance items may also be final sale when clearly identified as such at the time of purchase, except where otherwise required by law.

Exchanges

The fastest way to receive a different item is to request a return for the item you have. Once your return is accepted, you can place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union and applicable law provides you with a statutory right of withdrawal, you may have the right to cancel or return your order within 14 days without providing a reason.

Returned merchandise must meet applicable return requirements, subject to any exceptions or additional rights provided by law.

Refunds

We'll notify you after we've received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund and you haven't received it, please contact us at @natralhologram.com.