Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Processing times may vary during periods of high order volume, holidays, product launches, or due to circumstances outside our control. If your order experiences a significant delay, we will make reasonable efforts to keep you informed.

Processing time is separate from shipping and transit time.

Shipping Rates

Available shipping options and any applicable shipping charges will be displayed at checkout before you complete your purchase.

We may offer free shipping on eligible orders or destinations. Any applicable requirements will be displayed at checkout.

Delivery Estimates

Estimated delivery dates or transit times may be provided at checkout or after your order is placed. These dates are estimates and are not guaranteed.

Delivery times may be affected by carrier delays, weather, holidays, customs processing, destination, product availability, or other circumstances outside our control.

Shipping Carriers

We work with various shipping and fulfillment partners depending on the product and destination. The carrier used for your order may vary.

When tracking information is available, you will receive it after your order has been shipped.

Shipment Confirmation & Order Tracking

Once your order has shipped, you may receive a shipment confirmation email containing your tracking information.

Please allow up to 24–48 hours for tracking information to become active or update after your shipment has been processed by the carrier.

Incorrect Shipping Information

Please make sure your shipping information is complete and accurate before placing your order.

If you notice an error in your shipping information, contact us as soon as possible at support@natralhologram.com. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

Natural Hologram is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by law.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, tariffs, or other fees imposed by the destination country or jurisdiction.

Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer and are not included in the product or shipping price.

Customs processing may also cause additional delivery delays outside our control.

Lost, Damaged, or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at support@natralhologram.com so we can evaluate the issue and work toward an appropriate resolution.

Please retain the item, original packaging, shipping materials, and any relevant documentation. We may request photographs or other information to help us investigate the issue with the carrier or fulfillment provider.

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location and with household members or neighbors who may have accepted the package. You may also contact the carrier using your tracking information. If you still cannot locate the shipment, contact us for assistance.

International Shipping

International shipping availability may vary by product and destination. Available destinations and shipping options will be shown at checkout.

Customers are responsible for applicable customs duties, taxes, tariffs, or import fees unless otherwise indicated at checkout or required by applicable law.

Returns & Refunds

Returns, exchanges, damaged items, and refunds are governed by our Refund & Return Policy.

For questions regarding an order or shipment, contact us at support@natralhologram.com.